Return Policy

Beauty Below is confident that you will love everything you purchase. All sales are final unless otherwise approved by Beauty Below. We are unable to process returns or exchanges unless the product is defective or we have made an error.

What if I received the incorrect product or it is damaged?

If you receive a product that is damaged in transit or not exactly what you ordered, we will replace the product, provided you submit a ticket with customerservice@beautybelowmd.com within 7 days of receipt. Be sure to include a picture of the product(s) that were delivered to you and your order number in your email.

What if I have an adverse reaction to a product?

Beauty Below recommends that you test patch products that are new to you or contain ingredients that are new. Please review the ingredient list as well as the directions for use prior to applying any product.

If an adverse reaction occurs on the test patch, take a picture and contact customerservice@beautybelowmd.com within 7 days of the delivery date. Our beauty team will contact you with follow-up instructions. A refund is not available in these cases.

What if I want to cancel my subscription box?

Beauty Below subscription boxes must be canceled 30 days prior to the distribution date of the box by emailing customerservice@beautybelowmd.com. For example, if your box is due to be sent out on May 1, your cancellation request must be submitted on or before April 1. A member of our BB team will confirm your cancellation.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED?

Please allow 3-5 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts on the next business day.

Hours of Operation

Monn - Fri 9:00 am - 5:00pm (EST)